This Caller Is Currently Unavailable Please Try Again Later
What do I actually do as a client if I want to return or exchange goods purchased in the shop, only the period expires soon or has already expired? Can I still reach someone in the shops who could possibly give me information or help me? We have but tried information technology and randomly called over xxx major fashion retailers throughout Germany–from Hamburg to Munich, from Cologne to Berlin. While some chain stores kept a dial tone on the line, others had an automated message on tape or a straight forwarding to customer service or the online store. Nosotros were astonished that big chains such equally C&A, COS, Nike and Zara only had a ring back tone. Especially here one would have expected the customer to receive an automated annunciation with reference to the online shop or like.
This shows how differently companies bargain with the electric current situation and, above all, in what grade they want to maintain customer communication. Even if information technology's just a phone call–companies should not underestimate the upshot it has on customers when they only hear a beep on the other side of the line or talk to an extremely nice client service lady who listens, is agreement and can help. Even small gestures shape brand association. Particularly now, when concrete contact with customers is excluded, brands should exist even more interested to reach them through other channels. Even if it is only a phone call.
Of course information technology is not a representative picture that we want to record, only it is a snapshot of the current state of affairs. This is the protocol in alphabetical gild:
Adidas Store/ Munich
The call is forwarded directly to the customer service of the online store. A phone operator explains to me that goods that are purchased in the store cannot exist returned online. The return menses has been extended from 30 days to 100 days.
Appelrath Cüpper/ Frankfurt (friendly vox announcement)
Friendly declaration that all stores are currently airtight, just you tin besides shop in the online store. For questions, you tin achieve the hotline 24/7 and also the client service via email 24/7. The vocalism bulletin ends with: Stay healthy.
Bershka/ Cologne
Ring back tone. No answer.
Bestseller/ Hamburg
Ring back tone. No answer.
Boss Shop/ Stuttgart
The call from the Boss store in Stuttgart is directly forwarded to customer service. A very friendly lady answers my call. She says that "A lot of people phone call, I guess they accept fourth dimension correct now. The return periods take of course changed. You can get that in writing if you lot wish."
C&A/ Oldenburg
Band back tone. No answer.
C&A/ Freiburg
Ring back tone. No respond.
Chanel/ Berlin
The call is answered personally by a lady who provides information on returns and exchanges and other requests.
COS Shop/ Frankfurt
Ring back tone. No answer.
Engelhorn/ Mannheim
Forwarding to customer service from the online shop. A friendly lady explains that the return menses extended if shops are open again and that nobody is in the store at the moment.
Galeria Kaufhof/ Frankfurt: (After a few ringing signals, a man answers the phone. The conversation is very friendly and helpful and at the end he wishes me all the all-time and wellness.)
"Our emergency telephone call centre and also the goods center are always occupied. This is as well because our food section is still open. In the offset week many customers called, but now information technology'due south fading. We are probably closed until the 19thursday of April. Just that is not for certain yet. Of form the return flow has been extended due to the circumstances As shortly as we reopen, everything can be returned or exchanged. Returns are possible in all Galeria Kaufhof branches."
Görtz/ Hamburg
I actually attain someone directly in the Görtz branch on Spitaler Strasse in Hamburg. In a short, pleasant chat, he explains that he still takes intendance of online orders that have arrived in the store and that there is no need to worry about return periods and exchanges, as all periods have been extended.
Hunkemöller/ Erfurt
Ring back tone. No answer.
Intersport/ Kassel
Friendly vox announcement with reference to website, Instagram, Facebook. For urgent requests customers tin write an eastward-mail.
JD Sports/ Cologne
Automatic telephone bulletin: "The number you have dialed is temporarily unavailable, please try once again afterwards."
Kauf dich Glücklich/ Stuttgart
Ring back tone. Voicemailbox.
Louis Vuitton/ Düsseldorf
The call is passed on to customer service. A friendly lady answers questions about changing exchange periods. Once the shop is open up again, customers tin substitution appurtenances up to xxx days.
New Yorker/ Brunswick
Forwarded to the fundamental role. A not very friendly lady gives data about return and substitution menstruum. It is extended past 14 days from the reopening of the stores.
Nike Shop/ Hamburg
Ring back tone. No reply.
Nike Shop/ Berlin Mitte
Ring back tone. No respond.
P&C/ Frankfurt (friendly voice annunciation with longer explanation)
The message explains that the health of employees and customers is top priority. Therefore all P&C stores are closed. For the fourth dimension existence, client service for the customer menu and general enquiries cannot exist reached by telephone, contact grade or e-mail.
Pimkie/ Frankfurt
Ring dorsum tone. No answer.
Primark/ Berlin
Short telephone announcement that the store will exist airtight from March eighteen on by club of the government.
Promod/ Dresden
Telephone proclamation: The person y'all chosen is currently not available.
S.Oliver Store/ Leipzig
Ring back tone. No answer.
Timberland/ Stuttgart
Ring back tone. No respond.
Tom Tailor/ Hamburg
Ring back tone. No answer.
TK Maxx/ Göttingen
Phone greeting with reference and telephone number of the client service.
Vero Moda/ Düsseldorf
Band back tone. No answer.
Zara/ Karlsruhe
Ring back tone. No respond.
Zara/ Frankfurt
Ring dorsum tone. No reply.
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Source: https://www.the-spin-off.com/news/stories/Business-The-number-you-have-dialed-is-temporarily-unavailable-please-try-again-later-15239
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